Frequently asked Questions
(FAQ)
What types of medical devices does Medispec supply?
We provide a comprehensive range of medical devices including:
- Orthopedic bracing and supports
- Sports compression and recovery gear
- Respiratory tools (e.g. spirometers)
- Pregnancy and ovulation test kits
- Fever monitoring patches
- Portable DVT prevention and vascular therapy machines
- Portable FES/TENS/NMES stimulation devices
- Portable Bone density machines
- Tissue adhesive gels for minor surgical use
- Oral Spray for chronic mouth ulcers
Are your devices certified for medical use?
Yes. All devices we distribute are sourced from reputable global manufacturers and are compliant with relevant standards such as CE marking, FDA approval, or Malaysian Medical Device Authority (MDA) registration.
Do you provide a warranty for your devices?
Yes. Most medical devices come with a manufacturer’s warranty that typically covers 12–24 months, depending on the product type. Details will be provided at the time of purchase.
Is there a guarantee for product quality or replacement?
We ensure all products meet stringent quality standards. In the rare case of a defective item upon delivery, we offer a product replacement or credit policy, subject to our terms and conditions.
What is your average delivery lead time?
Delivery times vary depending on stock availability and order quantity:
- Ready-stock items: 3–7 working days (within Malaysia)
- Custom orders or bulky equipment: 2–4 weeks
Our team will provide a firm delivery estimate upon order confirmation.
Can I schedule a product fitting or consultation?
Yes. For orthopedic bracing and support products, we offer:
- Fitting appointments at our office showroom and selected clinic/partner locations
- Virtual consultation support where in-person fitting is not feasible
Appointments can be made via our contact page or through your sales representative.
Do you offer product training or demonstrations?
Yes. We provide clinical training, device demonstrations, and technical onboarding for healthcare professionals and institutions, either in-person or virtually.
What after-sales support do you provide?
Our support includes:
- Device setup guidance
- Technical servicing (for selected machines)
- Warranty claims management
- Spare parts coordination (if applicable)
- Usage guides and troubleshooting resources
Can individuals (non-professionals) purchase your products?
Yes. Many products such as braces, compression gear, TENS devices, and diagnostic test kits are suitable for home use. For complex or regulated equipment, professional use may be required.
Do you accept bulk orders or supply to medical institutions?
Yes. We regularly fulfill orders for hospitals, clinics, rehabilitation centers, and pharmacies. Contact us directly for customized quotations, tender submissions, or product sourcing.
How can I place an order or request a quotation?
You may:
- Submit a request via our website contact form
- Reach us via email, WhatsApp, or phone
- Schedule a call with our sales team
A representative will follow up with product details, pricing, and logistics.