TERMS AND CONDITIONS
1. Introduction
Welcome to the Medispec Medical Device website (the “Site”). These Terms & Conditions (“Terms”) govern your use of the Site and our services. By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.
2. Definitions
- “We”, “Us”, “Our” refers to Medispec (M) Sdn Bhd – Medical Device Division.
- “You”, “User” refers to any individual or entity accessing the Site.
- “Products” refers to medical devices and related items listed on the Site.
3. Scope & Eligibility
These Terms apply to your access and use of our website and platform. You must be at least 18 years old or accessing under adult supervision. Certain services or products may require additional verification or compliance with medical regulations.
4. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy. By using the Site, you consent to the collection, use, and processing of your personal information as outlined therein and as required by applicable law.
5. Use of the Site & Content
- The Site is for informational purposes only and does not constitute medical advice.
- Content—including images, text, logos, and data—is owned or licensed by us and may not be reproduced without consent.
- You must not upload or transmit any harmful, unlawful, or fraudulent content via the Site.
6. Product Information, Orders & Pricing
- Product descriptions, prices, availability, and specifications are subject to change without notice.
- Images may not perfectly represent the actual product due to design updates or display differences.
- A binding contract is only formed once you receive our written order confirmation.
- Prices are in MYR (Malaysian Ringgit) unless stated otherwise and exclude applicable taxes, shipping, or handling fees.
7. Payment Terms
We accept various methods (e.g., credit/debit cards, online banking, e-wallets). By placing an order, you confirm you’re authorized to use the provided payment method. We’re not liable for delays or failures due to payment issues.
8. Shipping & Delivery Terms
- Delivery estimates vary by product and location:
- In-stock items: Typically delivered within 3–7 working days within Malaysia.
- Custom or large items: May take up to 2–4 weeks.
- In-stock items: Typically delivered within 3–7 working days within Malaysia.
- Free or promotional shipping may apply for qualifying orders; details will be provided on the Site or during checkout.
- Risk of loss or damage transfers upon delivery to your provided shipping address.
- Please inspect items upon receipt and report damage or discrepancies within [e.g. 3 working days].
9. After-Sales Customer Service
- Products include manufacturer warranties, typically 12–24 months.
- In case of received defects, refer to our Warranty & Returns Policy.
- Returns or replacements are subject to inspection and approval.
- Fitting appointments, product demonstrations, or clinical training may be available on request.
- After-sales technical support is offered for select products; contact our support team for assistance.
- For eligible devices, spare parts or servicing options may be available. Contact us for details, scheduling, and fees.
10. Liability & Indemnity
To the maximum extent permitted by law, we disclaim all warranties, express or implied. We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the purchase price of the affected product(s).
11. Intellectual Property
All intellectual property on the Site—including content, designs, and trademarks—is owned or licensed by us. Unauthorized use is prohibited.
12. Regulatory Compliance
Certain devices may require professional oversight or stricter regulatory compliance. It is your responsibility to ensure the appropriate clearance for device use in your environment.
13. Third-Party Links
The Site may link to external websites. We do not endorse these sites and are not responsible for their content or privacy practices.
14. Amendments
We reserve the right to update these Terms at any time. Any changes apply immediately upon posting. Continued use signifies your acceptance of updated Terms.
15. Severability
If any provision is found invalid, the remainder of the Terms remains in effect.
16. Governing Law & Dispute Resolution
These Terms are governed by Malaysian law. Any disputes will be exclusively resolved in the Malaysian courts.
17. Contact Us
For questions or support regarding these Terms:
- Phone: +603-7804 9054 / 9064
- Address: No. 4, Jalan SS 25/35, Taman Mayang, 47301 Petaling Jaya, Selangor, Malaysia.