WARRANTY & RETURNS POLICY
1. General Warranty Coverage
- All medical devices purchased from Medispec Medical Device Division are covered by the manufacturer’s warranty, typically ranging from 12 to 24 months depending on the product.
- The warranty covers manufacturing defects in materials and workmanship under normal, intended use.
- Warranty does not cover:
- Damage due to misuse, accidents, negligence, or unauthorized modifications.
- Normal wear and tear (e.g., straps, padding, gel components, cosmetic damage).
- Consumable or single-use items such as diagnostic tests, fever patches, or tissue adhesives.
- Proof of purchase (invoice/receipt) is required for all warranty claims.
2. Returns & Exchanges
- Products may be returned or exchanged within 7 working days of delivery if:
- The item is defective, damaged during delivery, or incorrectly supplied.
- The product is unused, in original packaging, with all manuals and accessories intact.
- Returns will not be accepted for:
- Opened or used medical consumables (diagnostic kits, fever patches, gels, etc.).
- Customized or fitted products (e.g., orthopedic braces adjusted to user’s size).
- To initiate a return, please contact our Customer Service Team at [insert email/phone] before sending back the product. Unauthorized returns may not be accepted.
3. Replacement & Repair
- Once returned, products will undergo inspection by our technical team.
- Depending on the assessment, the product will be:
- Repaired under warranty, or
- Replaced with a new or equivalent item, or
- Refunded (if repair or replacement is not possible).
- Processing time: 7–14 working days after receiving the returned item.
4. Refunds
- Approved refunds will be processed via the original payment method within 14 working days.
- Shipping and handling fees are non-refundable, except for items proven defective or supplied in error.
5. Delivery Costs for Returns
- Customers are responsible for return shipping costs unless the product is defective or wrongly delivered.
- For bulky medical devices, we may assist with arranging pick-up; additional service charges may apply.
6. After-Sales Support
- Certain devices (e.g., orthopedic braces, DVT machines, stimulators) may require fitting, calibration, or training. Our team provides after-sales support by appointment.
- Warranty servicing or repairs may be carried out by us or the original manufacturer.
- Out-of-warranty repairs and spare parts are available at additional cost.
7. How to File a Claim
- Contact our Customer Service via phone: +603-7804 9054 / 9064.
- Provide order details, proof of purchase, and a description of the issue.
- Our team will advise on inspection, repair, or return instructions.
8. Limitation of Liability
- Medispec is not liable for injuries, indirect damages, or losses caused by misuse or unauthorized alterations of the product.
- Our maximum liability is limited to the purchase price of the product.
Note: This policy complies with Malaysian Consumer Protection laws and is subject to updates. Always refer to the latest version on our website.